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FAQ's

My Account & Order History

What is My Account? How do I update my information?

It is easy to update your Medikab account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Medikab.

How do I know my order has been confirmed? 

Once your order has been logged and payment authorization has been received, Medikab confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the Medikab ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

 

 

Can I order a product that is Out of Stock?

 

Unfortunately, the product listed as ''Out of Stock'' are not available for sale for that instance, however, you can ''Notify Us'' or call us on +91 7842961819 to place your order.

You can also download our Mobile App https://goo.gl/rkerqd

 

Shopping

 

Is it necessary to have an account to shop on Medikab?

 

You can shop on Medikab by providing just your email ID as a Guest. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Medikab account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products. 

 

 

What do I need to know before getting an order on Gifting to somebody?

 

  • Giftwrap is chargeable at ₹40 per order
  • Giftwrap option is only available for orders booked under Healthy Gift option
  • Cash-on-Delivery orders cannot be gift wrapped
  • Larger items such as TreadMill cannot be gift wrapped
  • Invoice is not included if the gift wrapped order contains books. For gift wrapped orders containing other items, we are required to include the invoice for logistical, legal and octori/tax reasons

 

 

Payments

 

How do I pay for Medikab purchase?

 

Medikab offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Medikab's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Cash on Delivery to make your purchase.

Medikab also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

 

 

 

Are there any hidden charges (Octrai or Sales Tax) when I make purchase on Medikab?

 

There are NO hidden charges when you make a purchase on Medikab. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the product and location. In case your purchase exceeds Rs.750/-, the delivery charge is waived off on all such orders.

 

 

What is Cash on Delivery?

 

If you are not comfortable making an online payment on medikab.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

 

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹10,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted as this option is available on only Indian deliveries.

 

 

 

How do I pay using Credit/Debit card?

 

We accept payments made by credit/debit cards issued in India and 21 other countries.

 

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

 

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

 

 

Is it safe to use my Credit/Debit card on Medikab?

 

Your online transaction on Medikab is secure with the highest levels of transaction security currently available on the Internet. Medikab uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Medikab are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

 

 

 

What steps that Medikab take to prevent card fraud?

 

Medikab realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

 

 

What is a 3D secure password?

 

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

 

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

 

 

 

How can I get the 3D secure password for my Credit/Debit card?

 

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

 

State Bank of India

ICICI Bank

HDFC Bank

Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda

Standard Chartered Bank

Union Bank of India

Central Bank of India

Citi Bank

Deutsche Bank

DhanaLakshmi Bank

IDBI Bank

Ing Vysya Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

Karur Vysya Bank

Oriental Bank of Commerce

South Indian Bank

Canara Bank

 

 

Can I use Banks internet banking feature to make a payment?

Yes. Medikab offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

 

Can I make a Credit/Debit card or Internet banking payment on Medikab through my Mobile?

Yes, you can make credit card payments through the Medikab mobile site. Medikab uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

 

How do I place a Cash-on-Delivery order?

 

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

 

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

 

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

 

Terms & Conditions:

 

How do I make a payment using Medikab's Credit Card EMI option?

Once you've added the desired items into your cart, proceed to checkout as usual.

When prompted to choose a 'Payment Option', select 'Credit Card (EMI)'. Choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of instalments, as per your credit card billing cycles.

The minimum order value to avail the EMI payment option is ₹4,000.

Please note that the full amount will be charged on your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank. Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.

 

Courier

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the we ships your consignment and will also be provided a tracking number.


We generally ship through Courier, Cargo, Postal services wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you.

 

All electronic items are insured for theft and damages during transit.

 

 

How are items packaged?

 

Products sold by us will be shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. All our Ware Houses also follow standard packing procedure. 

 

 

Are in transit products insured?

 

Only electronic items are insured against theft and damages incurred during transit.

 

 

How can I track delivery of my order?

 

All items sold by us on Medikab are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. You can track visiting to particular courier service providers website.

 

 

Cancellations & Returns

 

What is Medikab's Easy return policy?

 

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

 

We assure you that all products sold on Medikab are branded  and 100% genuine & authentic. In case there is an issue with the product you have received, our Easy Returns promise has got you covered. Possible resolution could be Replacement, Exchange or Refund, depending on the Product.

 

In any case, all purchases on Medkab are backed by Buyer Protection for 10 days from the date of delivery, irrespective of the product policy.

 

 

How do I return an item purchased on Medikab?

 

 

Returns are easy, simply follow these steps

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.


Note:


- We do not charge extra for returns and all replacements/pickups are done free of cost.

- You must contact us within the defined period of 10 days from the delivery to you to initiate the returns.

- We support Replacement across categories in case of damaged item.

In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with the store. In case a Replacement is not available, we will refund the amount for the same. All this is subject to the individual product return policy.

 

 

 

Can I return part of my order?

 

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

 

What is Medikab buyer protection?

 

Medikab's Buyer Protection seeks to help Buyers who have an issue with a product and he is unconvinced.

Write to us at info@medikab.in in case you want to raise a dispute. Medikab looks at each dispute on a case-by-case basis and tries to be fair. Buyers and Suppliers are subject to final consent from Medikab for settling the dispute.

 

 

When are returns not possible?

 

 

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Defective products which are covered under the manufacturer's warranty

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

 

 

 

What is replacement guarantee?

 

If you have received a damaged or defective product, you can return it to get a replacement within 10 days of delivery at no extra cost. This policy is not applicable to Cash-on-Delivery.

Please contact us with a replacement request within 10 days of delivery. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

 

 

How do I cancel an order?

 

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

 

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

 

 

 

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